Our Mission

Family Service Agency exists to strengthen people and communities through hope, healing, empowerment, and engagement.

Where We Were

Since 1956, Family Service Agency has been providing counseling and other essential services to DeKalb County. We are among the oldest private, nonprofit organizations in the area, and our programs have grown and adapted to changing community needs over the past half-century.

Where We Are

Family Service Agency serves as an "umbrella agency" of five distinct community programs: Children's Advocacy Center, School-Based & Youth Programming, Center for Counseling, Senior Services, and Community Action Program. We organize the efforts of many local agencies to provide the best care possible to our community.

Where We're Going

Family Service Agency strives to continually meet the ever-changing needs of the community. Our long-term goal is to become a national leader with other community agencies and services through cooperation, coordination, and partnerships.

Transparency

Our organization holds the Platinum Seal of Transparency from GuideStar, reflecting our dedication to openness and accountability. To learn more about the documentation required for this distinction, and to explore our history, services, and ongoing work in DeKalb County, please visit GuideStar.

Reports & Documents

We’re proud of our commitment to transparency and community impact, and we want to share it with you.

Performance Quality Improvement

Annual Report

Audit Report

990

Organizational Profile

2027 Community Action Plan

Accreditation

Family Service Agency is accredited by the Council on Accreditation (COA) and the National Children’s Alliance (NCA), a testament to our commitment to excellence in serving children and families. In addition, we have been nationally recognized at the Bronze Tier of Excellence by the National Community Action Partnership (NCAP), highlighting our dedication to continuous improvement and innovation in the fight against poverty.

These accreditations and recognitions are the result of rigorous evaluation processes and reflect our deep commitment to maintaining the highest standards across our programs, services, administration, and leadership.

COA accreditation affirms that we follow best practices in organizational performance and service delivery, ensuring accountability and high-quality care for those we serve. NCA accreditation underscores our unwavering dedication to providing consistent, evidence-based services to children and families impacted by abuse, aligning our practices with the highest national standards for Children’s Advocacy Centers.

We are incredibly proud of our team for their hard work, professionalism, and passion in achieving these milestones. To learn more about these standards of excellence, please visit the websites of the Council on Accreditation, the National Children’s Alliance, and the National Community Action Partnership.

What Others are Saying...

Discover firsthand experiences from our clients and community stakeholders. Explore their stories of impact, collaboration, and success, showcasing the meaningful connections we’ve built together.

FSA's partnership and support was invaluable to us when our schools experienced the violent death of a student and multiple incidents of community violence. FSA wrapped our schools and staff in crisis support and developed pathways to ongoing support for students in need. FSA is committed to healthier school communities and supports D428 to serve all students and families in need.
DeKalb CUSD 428 Administrator

So wonderful to have Club 55 offering so much for seniors. The staff and volunteers are friendly, kind, and helpful. We appreciate all that you do! THANK YOU CLUB 55!
Club 55 Program Participant

Their support not only helped me financially but also showed me that there are organizations truly committed to empowering individuals and uplifting the community. Their kindness and dedication left me feeling valued and supported during a challenging time. I’m deeply grateful for their role in my journey and hope they continue to touch the lives of others as they did mine.
Community Action Client

We donate through FSA DeKalb County because I know the funds will get the individuals in our community who need assistance.
Donor

They are so nice and helpful and it is an amazing help to me.
Clinton Rosette Middle School Student

Tell Us How We're Doing

This website is funded by various federal and state sources. Our funders and their affiliates do not operate, control, or assume responsibility for this website, nor do they necessarily endorse its content, technical infrastructure, policies, or any services and tools provided. The opinions, findings, conclusions, and recommendations expressed herein are those of the author(s) and do not necessarily reflect the views of our funders.