About

Tynisha Clegg (she/her)

Tynisha joined Family Service Agency in 2007 on a part-time basis. Throughout the years, Tynisha has held several positions within the agency; she has been the Executive Director since 2018. Tynisha has an extensive business administration background, and in her 15 years with FSA, she has gained invaluable experience working with clients and the community. Since she became Executive Director, she has led the agency through an extensive facility renovation and Capital Campaign, raising over $1.5 million dollars, national accreditation with the Council on Accreditation, adding the Community Action Program, and obtaining Medicaid Certification.

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Erin Eckhardt (she/her)

Erin has worked with Family Service Agency for almost nine years in various roles. She has a Bachelor’s Degree in Communications and a Master’s Degree in Management and Organizational Behavior. Erin has gained knowledge and experience in nonprofit business, volunteerism, fundraising, and other various programmatic services throughout her 22-year tenure in nonprofits. In June 2020, she moved into the Director of Business Operations role as FSA grew into a robust agency. Erin oversees compliance within FSA through Results Orientated Management and Accountability (ROMA), Performance Quality Improvement (PQI), and Risk Program Management (RPM), as well as overseeing day-to-day administrative activities at FSA.

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Holly Peifer (she/her)

Holly came to Family Service Agency as an intern in 2009. Over the following years, she became a certified forensic interviewer and worked as a case manager while earning her Master’s Degree in Applied Family Sciences from Northern Illinois University. She became the Children’s Advocacy Center Director in 2012, and she is truly dedicated to being a voice for children involved in abuse investigations. Since she became Director, she has built the program by writing grants for funding, allowing the CAC to go from a one-person staff to five and getting an additional four staff certified in forensic interviewing of children. Holly enjoys working with the Multi-Disciplinary Team, who are all working to reduce the trauma associated with an investigation and prosecution. Laddie is the most recent addition to our team, and we are so glad to have him, and the kids love him!

Darkness to Light: Stewards of Chidren Facilitator, Monique Burr Foundation Facilitator
Licenses & Certificates

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Rylie Loucks-Kues (she/her)

Rylie started with Family Service Agency in 2021. She has a Bachelor’s Degree in Rehabilitation and Disability Services with minors in Psychology, Counseling, and Deafness, and a Master’s Degree in Rehabilitation Counseling from Northern Illinois University. Rylie oversees Community Action Program, Youth Programs, and Senior Services. She provides supervision to the Community Action, Youth Mentoring, Community Outreach, and Children’s Advocacy Center interns. She previously served as Outreach & Prevention Education Coordinator and is proficient in the Darkness to Light and Monique Burr Foundation child abuse prevention curriculums. She maintains the Family Service Agency website with the guidance and support of OC Creative and social media accounts. Rylie is passionate about actively engaging with the community and providing a voice to underserved communities.

Certified Rehabilitation Counselor (CRC), Certified Alcohol and Drug Counselor (CADC), Darkness to Light: Stewards of Children Facilitator, Monique Burr Foundation Facilitator
Licenses & Certificates

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Shatoya Jackson (she/her)

Shatoya attended Northern Illinois University and received a Bachelor’s Degree in Sociology; she also attended Aurora University and received a Master’s Degree in Advanced Clinical Social Work. She has worked with diverse populations, including domestic violence and sexual assault survivors and homeless youth. Shatoya joined the Family Service Agency team after the merger with Youth Service Bureau (YSB). At YSB, she led prevention service programs and supervised crisis programming and interns, and eventually, she was promoted to Executive Director. As a clinician, Shatoya utilizes Cognitive Behavioral Therapy (CBT), Solution Focus Therapy, and Narrative therapy. As a life-long DeKalb resident, she is passionate about actively engaging with the community, giving back, and sharing local resources with those in need. Shatoya is an activist combating social injustice and strives to develop and implement services to help reverse biases and prejudices.

Licensed Social Worker (LSW), Child First Forensic Interviewer, Moral Reconation Therapy Certified Facilitator (MRT)
Licenses & Certificates

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MacKenzie Houghton (she/her)

MacKenzie started working with Family Service Agency in 2018 as the Evening Receptionist. In 2021 MacKenzie changed roles to the Administrative and Compliance Assistant. In this role, she provides overall support to the Administrative/Leadership team by improving the efficiency of agency functions, maintaining compliance through proper documentation, and assisting in the coordination of all aspects of the Results Orientated Management and Accountability (ROMA), Performance Quality Improvement (PQI) and Risk Prevention and Management (RPM) programs.

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Yuritzy Cruz (she/her)

Yuritzy started with Family Service Agency in 2022 following the merge with Dekalb County Youth Service Bureau (YSB). She started at YSB in 2019 with a Bachelor’s in Business Administration. In 2021, she achieved a Master’s Degree in Business Administration from Roosevelt University while supporting all administrative work at YSB full-time. She has been working in the administrative field for approximately seven years. She is excited about this new opportunity to continue helping the community!

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Master of Business Administration (MBA)
Licenses & Certificates

Stephanie Brewer

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Makayla Clegg

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Kenia Castro (she/her)

Kenia is a senior at Northern Illinois University, majoring in Human Development & Family Science with an emphasis in Family Social Services. Kenia is a new Community Outreach intern at Family Service Agency this year. While preparing for her internship with Family Service Agency, she was an Activity Support Volunteer at Association for Individual Development in Elgin, where she built connections and worked with individuals with developmental disabilities. Kenia looks forward to meeting and assisting individuals and families in the community during and after her internship opportunity.

Gabby Mancillas (she/her)

Gabby has been with Family Service Agency since 2017, serving in many roles. She started as an intern and then conducted forensic interviews with the Children’s Advocacy Center. She has a Bachelor’s Degree from Northern Illinois University and a Master’s Degree in Social Work from Aurora University. Gabby is a licensed school social worker, but she felt compelled to continue her work in the child abuse field. She is certified in ChildFirst, a nationally recognized training for conducting forensic interviews. She has continued her education by completing training on aspects of child abuse, human trafficking, and sexual exploitation. As Multi-Disciplinary Team Coordinator, she communicates with DCFS, law enforcement, and State’s Attorney when children come to the Children’s Advocacy Center. Gabby is passionate about child abuse awareness and prevention because she has family members who have been victimized. She wants to be a safe person for children in the community.

Master of Social Work (MSW), Child First Forensic Interviewer, Child First Expanded Forensic Interviewer, Human Trafficking & Sexual Exploitation Forensic Interviewer, Professional Educator License (PEL), Monique Burr Foundation Facilitator
Licenses & Certificates

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Lauren Munguia (she/her)

Lauren started at Family Service Agency in 2017 as a Family Advocate. She has a Bachelor’s Degree in Psychology from Northern Illinois University. She is continuing her education with a graduate certificate in Trauma-Informed Counseling at NIU and attends seminars on child abuse, human trafficking, and victim advocacy. As a Family Advocate, Lauren connects families who come into the Children’s Advocacy Center with resources and referrals to necessary services, including our Center for Counseling and Community Action Program. She also maintains updates on civil and criminal court cases and attends court proceedings with the children and their non-offending caregivers. Lauren chose to work in the child abuse prevention field because she saw a gap in services for victimized children.

Monique Burr Foundation Facilitator
Licenses & Certificates

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Laddie (he/him)

Laddie joined Family Service Agency in February 2022. He is a facility dog from Duo Dogs in St. Louis, Missouri. He provides support, comfort, and giggles to children who come to FSA for forensic interviews, medical examinations, and other services. Laddie will celebrate his 3rd birthday in May this year!

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Samantha Balentyne (she/her)

Samantha joined Family Service Agency in January as a Family Support Specialist and Lead Youth Mentoring Program Assistant. In 2022 she was promoted to Youth Programs Coordinator overseeing day-to-day Youth Programs operations. She received Bachelor’s degrees in Psychology and Sociology with minors in Art Therapy, Accounting, and Criminal Justice from Ashford University in Iowa and a Master’s degree in Health Psychology from Northcentral University in Arizona. Samantha is actively working on her Precision Nutrition Coaching certification to help others with health and wellness. She has worked with DeKalb County families since 2018 in various positions and organizations. Growing up, she was in a single-parent household, and the struggles she experienced as a child encouraged her to assist people when they are down on their luck.

Darkness to Light: Stewards of Children Facilitator, Monique Burr Foundation Facilitator, 40 Developmental Assets Facilitator
Licenses & Certificates

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Heleena Barnett (she/her)

Heleena has been in the mental health field for three years. She has a Bachelor’s Degree in Human Development and Family Sciences with an emphasis in Family Social Services and two Associate’s in Arts and in Administrative Office Management. She is currently attending Aurora University pursuing a Master’s Degree in Social Work with a focus in Child Welfare. She previously started as a volunteer, intern, part-time employee, and then full-time employee at DeKalb County Youth Service Bureau. In September 2022, with the merge of DeKalb County Youth Service Bureau, she moved to FSA to assist with school-based services and clinical intern oversight.

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Charles Stone Jr. (he/his)

Charles is a new undergraduate intern starting with Family Service Agency this school year. He joined DeKalb County Youth Service Bureau just as they merged with Family Service Agency. He received his Associate’s degree with a focus on Sociology from Kishwaukee College. He currently is interning though Aurora University’s Bachelor’s of Social Work program. Charles chose this field of study and work because he wants to spend his life assisting vulnerable groups and individuals.

Patty Croom

Patty is a new undergraduate intern starting with Family Service Agency this school year.. She received her Associate’s degree with a focus on Sociology from Kishwaukee College. She currently is interning though Liberty University’s Bachelor’s of Social Work program. Patty returned to school after raising her children. Patty was a CASA volunteer for several years in the county. She currently is a board member at Kishwaukee United Way and recently completed training to become a Certified Dream Manager. Patty chose this field of study and work because helping those who are most vulnerable is close to her heart.

Kaitlyn Bell

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Kristina Cox

Kristina is a school-based undergraduate intern with Family Service Agency. She has received her Associate in Science Degree from Elgin Community College. She is currently interning through Judson University's Accelerated Adult Human Service Program. She has a beautiful, fun, and energetic 3.5 year old daughter and works full time as a supervisor at Kohl's. Kristina is a helper and chose this field of study for her love of working with and helping children in need.

Mireya Sandoval

Mireya is a graduate intern at Family Service Agency of Dekalb County. She graduated from Waubonsee Community College with her Associate in Art. She transferred to the University of Illinois at Urbana-Champaign and graduated with a Bachelor's degree in psychology and minor in Spanish. She is currently a graduate student at Aurora University pursuing her Master in Social Work and hopes to graduate May of 2023. After she graduates, she hopes to become a therapist for children and adolescents. During her internship, she has provided individual and group therapeutic services in schools and at the facility. Mireya is passionate about breaking the barriers that prevent optimal mental well-being. She is eager to become a liaison, bridging mental health resources among underserved communities.

Ailyne Segura

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Tori Hargas-Canata

Tori graduated from College of DuPage with her Associate’s in Arts December of 2020. She got her Bachelor of Science in Human Development and Family Sciences with an emphasis in Family Social Services in August of 2022 and started her MSW program at Aurora in August as well. This will be her second internship at FSA, and she is excited to learn more about the agency and get some hands-on experience with the CFC. For her undergraduate internship, she was in the community action program.

Rayanne Power (she/her)

Rayanne is an undergraduate intern pursuing her Bachelor's in Social Work from Aurora University. While she is not in school or at FSA completing her hours, she is working in a residential program for youth in the foster system through 360 Youth Services, and is in charge of planning and facilitating their Conflict Resolution and Life Skills groups. After graduation, she hopes to continue her education and become a Youth and Family Therapist. She chose this field of work because of her time as an EMT and wanted to advocate for vulnerable and marginalized groups.

Gabriella Chalfin (she/her)

Our Clinical Counselors are responsible for providing high quality services that promote optimal social, emotional, and behavioral functioning. Responsible for assessing patients, treatment planning, case management services, and providing direct patient services including individual, group, and family counseling. Counselors are expected to work with a team of service providers within the agency and throughout the social service community to ensure that all needs of clients are met.

Master of Social Work (MSW), Eye Movement Desensitization (EMDR) Therapy Trained
Licenses & Certificates

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Sha Hill (she/her)

Sha has a Bachelor’s Degree in Family Individual Development from NIU. She received her Master’s Degree in Social Work from Aurora University in 2019 and is a Licensed Social Worker. She is the Family Stabilization Lead at Family Service Agency and provides parenting classes to those that may need them.

Licensed Social Worker (LSW), Early Childhood Credential (ECE), Paraprofessional License
Licenses & Certificates

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Dan Klein (he/him)

Dan has worked with Family Service Agency for nearly 35 years as a clinician and facilitator. He is a goal-centered clinician focusing on adult, family, and couple counseling. He provides divorce mediation and Kids First, an agency-sponsored education program for separating parents. Dan has a Master’s Degree in Health Education from Adelphi University, a Master’s Degree in Social Work from Aurora University, and a Doctoral Degree in Health Education from Southern Illinois University Carbondale. He has taught death education, human sexuality, and mental and emotional health courses at State University College Plattsburgh, Aurora University School of Social Work, and Northern Illinois University.

Doctor of Philosophy (PhD), Licensed Clinical Social Worker (LCSW), Court Approved Mediator, Divorce Mediation, Critical Incident Stress Debriefing, American Red Cross Disaster Mental Health Services, Certified Sex Educator
Licenses & Certificates

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Megan Schultz (she/her)
Megan has worked with Family Service Agency for 12 years as a clinician. She is a certified Trauma-Focused Cognitive Behavioral Therapist with a focus on children. She has a Bachelor's Degree in psychology and a Master’s Degree in Counseling and Early Intervention from DePaul University. Megan is also a forensic interviewer with the Children's Advocacy Center. She is certified in ChildFirst, a nationally recognized training for conducting forensic interviews. Megan has continued her education by completing training on aspects of child abuse, human trafficking, and sexual exploitation.
Licensed Clinical Professional Counselor (LCPC), Trauma Focused Cognitive Behavioral Therapy (TF-CBT), Child First Forensic Interviewer, Child First Expanded Interviewer, Sexual Exploitation Forensic Interviewer, Alternatives for Families Cognitive Behavioral Therapy (AF-CBT), Eye Movement Desensitization Reprocessing (EMDR Therapy)
Licenses & Certificates
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Tina McCue (she/her)
Tina is a clinician within the Center for Counseling. She has a Master’s Degree in Social Work from Aurora University and has completed a one-year post-graduate program in Transpersonal Psychology Counseling with an emphasis in Wilderness Therapy. Tina operates from a psychodynamic theoretical orientation. She is currently working towards becoming a Registered Play Therapist. Tina primarily works with children, adolescents, and families, and she is a trauma-informed provider. She believes that behavioral concerns are rooted in trauma or another underlying issue and should be addressed as such. She utilizes Eastern ideologies such as mindfulness and meditation to bring about conscious awareness and connection of the mind, body, and spirit. Tina also holds an active Professional Education License issued by the Illinois Board of Education.
Licensed Clinical Social Worker (LSW), Professional Educator License (PEL), Diagnostic Clinical Training (DC: 0-5)
Licenses & Certificates
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Becky Mascal (she/her)
Becky has been a Clinician with Family Service Agency’s Center for Counseling since 2020. She has a Master’s Degree in Social Work from Aurora University. Becky primarily works with clients in their twenties and thirties. She also oversees the SHARE support group, which meets once a month to support families who have experienced pregnancy or infant loss. She offers an accepting, compassionate, and supportive environment that fosters a genuine and trusting client relationship. She believes that clients are the experts on their lives and that they hold the answers to their questions. Becky strives to help clients build skills, better understand themselves, find their voice, and enhance the quality of their relationships to support them reaching in their full potential.
Licensed Social Worker (LSW)
Licenses & Certificates
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Ashley Hernandez (she/her)
Ashley has worn many hats throughout her time at Family Service Agency. She completed her masters level internship within the Children’s Advocacy Center in 2018. She worked as the Crisis Counselor, providing crisis intervention to non-offending caregivers, within the CAC from July 2021 to October 2022. Presently, Ashley works as a Clinician in the Center for Counseling. Providing services to children, adolescents, and adults. She has a Bachelor’s Degree in Psychology from Northern Illinois University and a Master’s Degree in Social Work from Aurora University. She is trained in Trauma-Focused Cognitive Behavioral Therapy and Eye Movement Desensitization Reprocessing Therapy, both of which are evidence-based practices utilized to reduce trauma related symptoms in populations of all ages. Ashley is passionate about working with vulnerable populations and utilizes a client-centered approach to meet the individual needs of each of her clients.
Master of Social Work (MSW), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Eye Movement Desensitization Reprocessing (EMDR) Therapy Trainee, Monique Burr Foundation Facilitator
Licenses & Certificates
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Emma Busken (she/they)
Emma started with Family Service Agency in August 2020. They have a master’s degree in Clinical Mental Health Counseling from Judson University and is an aspiring psychologist. They completed their undergraduate degree in Psychology and French Language and Literature from Northern Illinois University. Emma’s role is to provide supervision to bachelor-level and master-level interns within the Center for Counseling (CFC) internship program and strives to provide a safe space for LGBTQ+ individuals and others within the community who need additional support. Emma has done numerous presentations in Dekalb County regarding trauma and bringing awareness to vulnerable communities. In additional to being a clinician for the CFC, Emma obtained their certificate in Forensic Interviewing in October 2021 and conducts interviews to aid children who have experienced abuse or neglect. Emma is passionate about serving vulnerable populations and hopes to be a voice for those who need additional support.
Licensed Professional Counselor (LPC), Alternatives for Families Cognitive Behavioral Therapy (AF-CBT), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Child First Forensic Interviewer
Licenses & Certificates
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Marissa Mazur (she/her)
Marissa has been a Clinician with Family Service Agency since 2020. She has a Bachelor’s Degree in Psychology and a Master’s Degree in Clinical Mental Health Counseling from Northern Illinois University. Her approach to counseling is person-centered, and she believes her clients have the key to reaching their full potential as she provides a comfortable and safe environment of empathy, genuineness, and unconditional positive regard. She utilizes techniques of play therapy with younger clients and incorporates expressive arts to process throughs and emotions. She primarily works with children, teenagers, and young adults. Marissa currently facilitates the Kids Connect, Teen Connections, and Senior Creative Expression groups.
Licensed Professional Counselor (LPC)
Licenses & Certificates
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Alicebeth Wittwer (she/her)
Alicebeth started with the Center for Counseling as an intern in June 2021. In December of 2021, she graduated from Aurora University with a Master’s degree in social work and business; after graduation, she joined Family Service Agency as a clinician. She utilizes a person-centered approach with counseling. She works with her clients to create an excellent therapeutic relationship that promotes positive growth and self-acceptance. Alicebeth provides a safe, non-judgmental environment through the use of empathy, active listening, and positive reinforcement.
Licensed Social Worker (LSW)
Licenses & Certificates
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Isis V. Hernandez (she/her)
Isis started with the Center for Counseling as an intern in August 2021. She has a Bachelor’s Degree in Psychology with minors in Latino and Latin American Studies, Sociology, and Spanish from Northern Illinois University. Isis recently graduated from Northern Illinois University with a Master's Degree in Clinical Mental Health Counseling and a Certificate of Graduate Study in Trauma-Informed Counseling. She uses a person-centered approach to counseling. Isis believes in providing a safe space with empathy, unconditional positive regard, and genuineness. She primarily works with teenagers and young adults.
Licensed Professional Counselor (LPC), Child First Forensic Interviewer, Monique Burr Foundation Facilitator
Licenses & Certificates
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Jordan Kerbis (he/his)
Jordan started working with the Center for Counseling in August 2022. He has a Bachelor’s Degree in Psychology with a minor in Philosophy from Northern Illinois University. He is in the process of completing his Master’s Degree in Clinical Mental Health Counseling at Northern Illinois University. His approach to counseling is both person-centered and solution-focused. Jordan works collaboratively with clients of all ages to help them recognize and utilize their inner strengths, and believes in providing a safe space with empathy, unconditional positive regard, and genuineness.
Mental Health Professional (MHP)
Licenses & Certificates
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Janae Poisson (she/her)
Janae is a graduate intern starting with Family Service Agency this school year. She had previously worked with Dekalb County Youth Service Bureau. She received a Bachelor's Degree in Psychology with a minor in counseling from Northern Illinois University. She is currently in her third year of interning through Northern Illinois University's Clinical Mental Health program. Janae is passionate about working with diverse populations within the community and providing support to those in need.
Mental Health Professional (MHP)
Licenses & Certificates
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Ashley Mustafa (she/her)
Ashley is a graduate student intern with the Center for Counseling at Family Service Agency. She received her Bachelor’s degree in Sociology with an emphasis in Social Work and is currently pursuing a Master’s Degree in Social Work. She has always wanted to help others and chose this field of study to do so in a meaningful way. She looks forward to exploring all areas of social work the FSA offers.

Sinclaire Baker (she/her)
Sinclaire Baker is a Master’s level Center for Counseling intern at Family Service Agency. She graduated from the University of Illinois Springfield in May of 2022 with a Bachelor’s Degree in Social Work (BSW). She is now attending Aurora University as an advanced standing student to receive her Master of Social Work (MSW). Sinclaire has a passion for understanding people and has made it her life purpose to make a difference within others’ and the community’s lives. Sinclaire believes that the key to being able to help someone is allowing them to be their most authentic self. She advocates for those who feel that they are unheard, unseen, and misunderstood.

Kate Sullivan (she/her)
Kate began volunteering with Family Service Agency in 2020. In 2021 she joined our team full-time as the Lead Club 55 Program Assistant. In 2022 she was promoted to Senior Service Coordinator overseeing Club 55 day-to-day operations and supervising Club 55 Program Assistants in collaboration with the Community Programs Director. She moved to DeKalb from Los Angeles where she held a career in styling and project management. Since joining FSA she has been instrumental in running the monthly senior food pantry, Club 55 locations, and all aspects of Senior Services. Kate has recently been elected co-chair of DeKalb County TRIAD. She is very excited to continue to learn and grow in the non-profit sector.
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Jenna Alsvig (she/her)
Jenna is pursuing a Master’s Degree in Social Work from Aurora University. She received her Bachelor’s Degree in Psychology from Luther College. She has worked with DeKalb families since 2020 and has a passion for helping others grow and achieve their goals. Jenna started at FSA as a graduate intern in the Center for Counseling in May of 2022. Jenna started as the Senior Prevention Educator in October 2022 with the primary goal of providing social-emotional education and programming to seniors. She currently facilitates a therapeutic art group for seniors and wants to continue the conversation surrounding mental health for aging populations. In addition, Jenna began her role as a clinician at FSA in December and utilizes CBT, child-centered play, and humanistic theories to inform her practice.
Mental Health Provider (MHP)
Licenses & Certificates
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Mary Lambert (she/her)
Mary has been with Family Service Agency since 2019 as a Club 55 Program Assistant. She primarily works at our Malta and Genoa Club 55 locations. Mary was a Special Education teacher at Sycamore School District 428 for over 28 years. She is a world traveler who enjoys spending time with her family.
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Elva Lozano (she/her)
Elva recently started working with Family Service Agency as a Club 55 Program Assistant. She has an Associate’s Degree in Science from Kishwaukee College and a Bachelor’s Degree in Public Health with a focus on Health Administration from Northern Illinois University. She is currently pursuing a Master’s Degree in Health Service Management from Northern Illinois University. As a Program Assistant, she facilitates activities with Club 55 participants and provides physical and mental engagement opportunities. She is passionate about contributing to the community and volunteering.
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Laura Baker
Laura started working with the Family Service Agency as a Club 55 Program Assistant in 2022. Prior to joining the FSA team, Laura worked as a Special Education paraprofessional, with an emphasis on providing support for children with Autism, for the past seven years. In her spare time, Laura enjoys spending quality time with her husband and daughter. She is passionate about serving her community and building relationships with the people she meets everyday.
Monique Burr Foundation Facilitator
Licenses & Certificates
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Brittany Bouck (she/her)
Brittany has worked with Family Service Agency for two years as a Lead Family Support Specialist and is case management certified. In 2022 she was promoted to Community Action Coordinator overseeing day-to-day Community Action operations and supervising Family Support Specialists in collaboration with the Community Programs Director. She received an Associate’s degree with a focus in Health and Human Sciences from Seminole State College in Florida, where she graduated Magna Cum Laude. Brittany has always been passionate about helping people, but after undergoing hardships and receiving services from Family Service Agency, she was inspired to help low-income individuals. When providing case management services, she utilizes a whole family approach and focuses on each person’s support system and protective factors.
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Abby Hesslau (she/her)
Abby started at Family Service Agency in February as a Family Support Specialist. When providing case management services, she utilizes a strength-based approach to ensure each client receives an individualized action plan that works best for them. She has a Bachelor’s degree in Sociology from the University of Illinois. She worked in Special Education for two years, and she has a passion for advocating for diverse and at-risk populations. Abby is influenced and inspired by her parents’ compassion and generosity.
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Aminah Mujahid (she/her)
Aminah started at Family Service Agency in 2021 as a Family Support Specialist and Community Programs Intern Coordinator; she is also case management certified. She utilizes a mentorship approach when providing case management services; her role models and life experiences guide her to deliver excellent, personalized services to her clients. She has a Bachelor’s Degree in Sociology with an emphasis in Criminal Justice and Pre-Law from Aurora University. She volunteers at Shelter Assistance Encouragement Program, which mentors, educates, and uplifts single mothers.
Monique Burr Foundation Facilitator
Licenses & Certificates
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Jen Milde (she/her)
Jen started at Family Service Agency in 2022 as a Family Support Specialist and as a Center for Counseling Intern. She has her bachelor’s degree in Criminal Justice from Aurora University. She is currently working on her Master’s in Social Work with an emphasis in Forensics at Aurora University. She has worked with DeKalb families since 2015 in different positions and organizations. She always had a passion for helping others.
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Quyyumat Aresa (she/her)
Quyyumat is an undergraduate Community Support Intern starting with Family Service Agency during the spring 2023 semester. She has an Associate’s Degree in Applied Science from Kishwaukee College. She is currently a final year student of Department of Health Sciences with emphasis on Public Health Administration at Northern Illinois University. Quyyumat has always loved assisting and engaging with people in her community.

Breanna Terry (she/her)
Breanna is an undergraduate intern with Family Service Agency this year. She is currently interning through Northern Illinois University's Bachelors of Human Development and Family Sciences Program with a minor in Counseling. In addition, she does research within her school focusing on commitment in couple and family relationships. She attended the National Council on Family Relations in November 2022 and the Illinois Conference on Family Relations in May 2022. Breanna chose this field of study and work because she hopes to get her Master's in Marriage and Family Therapy and spend her life as a Marriage and Family Therapist to help individuals, couples, and families of all kinds.

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Our Mission

Where We Were

Where We Are

Where We're Going

Leadership

Tynisha Clegg

Erin Eckhardt

Holly Peifer

Rylie Loucks-Kues, CRC, CADC

Shatoya Jackson, LSW

Administration

Mackenzie Houghton

Yuritzy Cruz, MBA

Stephanie Brewer

Makayla Clegg

Kenia Castro

Children's Advocacy Center

Gabby Mancillas, MSW

Lauren Munguia

Laddie

Youth Programs

Samantha Balentyne

Heleena Barnett

Charles Stone Jr.

Patty Croom

Kaitlyn Bell

Kristina Cox

Mireya Sandoval

Ailyne Segura

Tori Hargis-Canata

Rayanne Power

Center for Counseling

Gabriella Chalfin, MSW

Sha Hill, LSW

Dan Klein Ph.D., LCSW

Megan Schultz, LCPC

Tina McCue, LCSW

Becky Mascal, LSW

Ashley Hernandez, MSW

Emma Busken, LPC

Marissa Mazur, LPC

Alicebeth Wittwer, LSW

Isis V. Hernandez, LPC

Jordan Kerbis, MHP

Janae' Poisson, MHP

Ashley Mustafa

Sinclaire Baker

Senior Services

Kate Sullivan

Jenna Alsvig, MHP

Mary Lambert

Elva Lozano

Laura Baker

Community Action Program

Brittany Bouck

Abby Hesslau

Aminah Mujahid

Jen Milde, MHP

Quyyumat Aresa

Breanna Terry

Our Board